Tekk-it Resources

IT advice for New York small businesses

Practical guides, plain-English definitions and straight answers, written by the engineers who do the work. Free to read, no sign-up.

GuidesStep-by-step articles on security, backups, Wi-Fi and planning, each tied to the service it covers.6 guides Read guides → IT glossaryThe words IT people use, from MFA to the 3-2-1 backup rule, translated into plain English. Browse terms → Frequently asked questionsStraight answers on cost, contracts, support hours, security and what happens if you ever leave.39 questions See answers →

Guides

Fix it, plan it, protect it

New guides every Tuesday. Each one ends with something you can do this week, even if you never hire us.

Hand on a laptop with an email openCybersecurity
Clicked a Phishing Link? What to Do in the First Hour What to change, who to call, and what to watch for over the next few days. Read more
Office desk with computers and monitorsProactive Monitoring
Windows 10 End of Support: What Small Businesses Do Now Who Microsoft’s extension covers, who it leaves out, and your three options. Read more
Hands reviewing tax forms at a deskIT Consulting & Strategy
A WISP for Tax Preparers: What It Is and How to Start What federal law requires, what goes in the plan, and where small practices get stuck. Read more
External backup drive connected to a laptopData Backup & Recovery
How to Test Your Backups: A Small Business Guide Why sync isn’t a backup, the 3-2-1 rule, and a test anyone can run. Read more
Wi-Fi router on a wooden deskNetworking & Wi-Fi
Why Is Our Office Wi-Fi So Slow? A Guide for New York Small Businesses The common causes, what you can fix today, and when to call in a pro. Read more
Stressed businessman with his head in his hands at his office deskIT Support & Help Desk
Has Your Small Business Outgrown DIY IT? Still relying on a friend or relative for IT? What changes when you switch to managed IT. Read more

IT glossary

Jargon, translated

Browse the glossary →
MFA (two-step sign-in)A sign-in that needs your password plus a second proof, like a code on your phone. PhishingA fake email, text or message designed to trick you into clicking or typing a password. 3-2-1 backup rule3 copies of your data, on 2 kinds of storage, with 1 kept away from the office. EDRSecurity software that spots an attack in progress and cuts that computer off. WISPA written plan for how a business protects customer information. Required for tax firms. Managed IT servicesAn outside team that looks after your technology every day for a monthly fee.

Frequently asked questions

Questions we hear before the first call

Cost, contracts, hours, security and leaving. If yours isn’t covered, call and ask an engineer.

See all 39 questions →
How much does managed IT cost?

One flat monthly price, based on how many people and devices we support and the level of protection you choose. You get a ballpark on the free consultation and the exact number in writing before anyone asks you to sign.

Is there a contract or a minimum term?

No long-term contract. Plans are month to month, with no minimum and no early-termination fee, so you stay because it’s working.

How fast can I reach a real person?

Call (917) 342-2790 Monday to Friday, 9 AM to 6 PM Eastern, or email support@tekk-it.com. Every request gets a reply the same day during business hours.

We already have someone handling IT. Can you still help?

Often, yes. We can take over completely, or handle the heavier work like security, backups and the network while your current person keeps day-to-day requests. If your arrangement is working, we’ll tell you so.

What happens if we decide to leave?

We hand over your passwords, admin access and documentation within about 3 to 5 business days, and remove our own access last. We never hold data or access back over a dispute.

Rather just ask?

Book a free consultation and talk to an engineer about your setup. No pressure, no jargon.

Book a free consultation